At Milestone Surgery we have always valued the ongoing long-term relationship between the doctor and patient. We believe that this vastly improves the medical care of patients by being aware of the past medical history. The doctors here have therefore always had “personal lists” which means that almost always, patients will see their usual named GP each time they need to see a doctor. The only exceptions to this are when the doctor is unavailable due to holiday, training etc. This usual doctor is able to take responsibility for the coordination of all appropriate services needed for your medical care. You will be told who your usual doctor is when you register with us. If you are not certain who your usual doctor is, please feel free to ask and our staff will be more than happy to let you know.
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
|Mrs Rachel McCrady (f)|
Rachel McCrady is the Practice Manager. She and her management team are responsible for the smooth running of Milestone Surgery. If you have comments, praise or complaints, please contact her or the Assistant Practice Manager by phone or letter.
|Miss Dawn Hambly (f)|
Assistant Practice Manager
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Why does the Receptionist need to know what is wrong with me?
It is not a case of the receptionist being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.
Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.
Receptionists are asked to collect brief information from patients
- To help doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional rather than a doctor where appropriate