Personal Lists
At Milestone Surgery we have always valued the ongoing long-term relationship between the doctor and patient. We believe that this vastly improves the medical care of patients by being aware of the past medical history. The doctors here have therefore always had “personal lists” which means that almost always, patients will see their usual named GP each time they need to see a doctor. The only exceptions to this are when the doctor is unavailable due to holiday, training etc. This usual doctor is able to take responsibility for the coordination of all appropriate services needed for your medical care. You will be told who your usual doctor is when you register with us. If you are not certain who your usual doctor is, please feel free to ask and our staff will be more than happy to let you know.
Doctors
Dr Glen Micklethwaite (m)
MB ChB DCH DRCOG MRCGP DFSRH University of Leicester 1987 Joined the practice in 1991. |
Dr Nick Hughes (m)
MB ChB DCH MRCGP DFSRH Liverpool University 1984 Joined the practice in 1994. Held several posts in paediatrics and psychiatry before entering general practice. |
Dr Dheshni Moodley (f)
MB ChB MRCGP DRCOG DFSRH University of Cape Town 1999 Joined the practice in 2011. |
Dr Anirban Pal (m)
BSc (Hons), MRCGP, MBBS, McGill University, Canada 2004 Dr Pal joined us in October 2014. Prior to this Dr Pal worked at Milestone Surgery for the previous year as a GP Registrar. |
Dr Abigail Inglis (f)
MBioc MBBS MRCGP St Georges Hospital, London 2006 Joined the practice in 2013. |
Dr Georgina Calvert (f)
MBBCH DCH MRCGP Joined the practice in 2016. Dr Calvert works 2 mornings a week at Milestone Surgery and also works at Phyllis Tuckwell Hospice |
Dr John de Verteuil (m)
MB BS MRCP MRCGP The London Hospital 1983 Joined the practice in 1993. He also runs the echocardiography service for the CCG diagnosing and treating illnesses such as heart failure and atrial fibrillation. |
Nurses
Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears. Our nurses are Claire, Georgie, Alison, Ruth & Coley Nurse Prescribers Alison and Claire hold Urgent Care & Minor Illness clinics. For more information, please see the 'Minor Illness Clinic' page. |
Healthcare Assistants
Healthcare assistants Becca, Claire B and Lisa S support practice nurses with their daily work and carry out tasks such as phlebotomy (taking blood tests), warfarin monitoring tests, blood pressure measurement and patient checks. They may act as a chaperone when a patient or doctor requests one. |
Practice Management
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. |
Mrs Rachel McCrady (f)
Rachel McCrady is the Practice Manager. She and her management team are responsible for the smooth running of Milestone Surgery. If you have comments, praise or complaints, please contact her or the Assistant Practice Manager by phone or letter. |
Miss Dawn Hambly (f)
Assistant Practice Manager |
Reception
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits. Why does the Receptionist need to know what is wrong with me? It is not a case of the receptionist being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.
Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time. Receptionists are asked to collect brief information from patients
- To help doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional rather than a doctor where appropriate
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Pharmacists
Jo Chater (f)
Our Clinical Pharmacist Jo works within the practice 3 days a week.
Jo is assisting the practice by dealing with prescription queries and has telephone appointments on Monday, Thursday and Friday. If patients have questions about their medication, it may well be appropriate to ask for one of these appointments rather than a doctor’s telephone appointment. Please note that these appointments are not to be used for requesting repeat prescriptions.
Jo also runs her own clinics at the surgery on Monday and Friday mornings and Thursday afternoon for Hypertension (High Blood Pressure), Vitamin D, lowering cholesterol and Asthma/COPD. These appointments can be booked via Reception. |
Community Nurses
Our Community Nurse (District Nurses) colleagues are not based at Milestone Surgery. They are employed by Southern Health which is the organisation contracted by the CCG. They visit the housebound to assist with many activities such as general nursing care, wound care, taking blood tests etc They can be called via their answering service on 0300 00 300 50
Messages will be passed to their team the same day. |
Health Visitors
A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing. Our Health Visitors can be contacted directly on 0300 121 1575 To read our Information Leaflet, please clickhere |