All patients will be seen within two working days for a routine appointment, and within the same day for an urgent appointment.  True emergencies are dealt with immediately which may involve a delay for other patients.
	Patients kept waiting after their appointment time for more than 20 minutes will be entitled to an explanation.
	All out-of-hours work is carried out by the doctors from this practice and fully-trained local General Practitioners.
	Every new patient is entitled to a health check.
	All patients aged 75 years and over are entitled to a yearly health check, if they wish one.
	Patients are entitled to see their records (subject to limitations in the law and payment of a fee).  All consultations and all medical records will remain confidential between doctor and patient.
	Patients have a right to make suggestions about the surgery.   We have a box for this purpose in the waiting room.

	Please keep appointments you make, or cancel in good time
	Please remember that an appointment is only for one person.  Additional appointments for other members of the family, even if they have the same symptoms.
	It is difficult for your doctor to deal with more than one problem at a time.  You may be asked to return for another appointment if all of these cannot be considered in one appointment.
	Help us by trying to attend surgery rather than requesting a home visit, which is reserved for the very elderly, housebound or seriously ill.  Your doctor has many more facilities to diagnose and treat you in the surgery than at home.  It is quite safe to bring children to the surgery with a fever, and they are likely to be seen quicker.
	Please request home visits before 10.30 am, unless an urgent problem arises later in the day.
	Please ask for attention out-of-hours ONLY if it is truly necessary.           THANKYOU     CHAPERONE POLICY All patients have the right to have a chaperone present during examinations, which can either be a patient's friend or family member, or a nurse.  Your doctor may suggest this.  Sometimes this will require a separate appointment at a later date.  Our policy is detailed in a notice in the waiting room but if you have any concerns please speak to a receptionist or your doctor.